Free UK standard delivery on orders over £25

Close popup

Sign up for 10% off your first order & insider news

    THANKS FOR SIGNING UP!

    We’ve sent you a 10% discount code

    UK icon

    United Kingdom

    Standard Royal Mail 2nd Class

    (2-3 DAYS) £3.50

    Free standard delivery

    orders over £25

    europe icon

    Europe

    Tracked Mail

    (3-5 days) £12.00

    Free Tracked Mail

    orders over £48

    USA icon

    USA & ROW

    Tracked Mail

    (5-7 days) £16.00

    Free Tracked Mail

    orders over £48

    GCC icon

    GCC

    Tracked Delivery

    (3-4 days) £55.00

    DR.LIPP RETURNS

    Dr.Lipp is sure you will totally love your product, however we do understand if a product doesn’t work out and want to ensure the return process is as seamless as possible.

    info

    Online purchase returns

    see options close

    If you wish to return a product for any reason, please do so within 30 days from the shipment date for a refund on the purchase price, minus shipping, handling, gift wrap, and other charges. Refunds will be credited to the original credit card or Paypal account used for payment. Purchases of sale items cannot be returned for a refund.

    Naturally, we cannot accept returns across used products or products not purchased directly online at www.drlipp.com. To return items to www.drlipp.com, please follow these simple steps:

    Send the product back to us at the below address, with the original packaging if possible, and a note explaining your reason for a return. Please state your order number so we can process the return as quickly as possible.

    We recommend shipping your return with a service that provides tracking and insurance as we are not responsible for any packages lost in transit. All returns should be mailed to:

    Dr.Lipp
    Regus
    17 Hanover Square
    London
    W1S 1BN
    UK

    Your return will be processed promptly upon arrival, and we will send you a confirmation by email. Please allow 2-3 weeks from the shipping date for your account to be credited. Shipping and handling charges are not refundable.

    info

    In Store Purchase return

    see options close

    If you purchased a product at one of our affiliated retailers, please return it to the location where it was purchased. Sorry, gorgeous, but we can only accept returns of products purchased at www.drlipp.com.

    info

    Questions or Comments?

    see options close

    Please feel free to contact us via email (info@drlipp.com) or phone at 0203 900 9263 if you have any questions or need help. We’re here for you!

    DR.LIPP ORDERS

    info

    Everyday free shipping

    see options close

    Dr.Lipp offers FREE Standard Shipping to all UK orders over £25 and Free Tracked Mail on all USA & Canada orders over £48

    info

    Offers and Promotion Codes

    see options close

    Dr.Lipp would love you to sign up for an account at DrLipp.com and be part of our clan! If you sign up you’ll be amongst the first to try out any new products, receive invitations to special events, or hot news, and offers exclusive to Dr.Lipp subscribers.

    From time to time, Dr.Lipp would like to offer a special promotion. To take advantage of this, you’ll need to enter a Promo code in your Shopping Bag or during Checkout. Offer codes are case sensitive and should be entered exactly as they appear. Only one offer code may be used per online order.

    Please read the details associated with each promo code carefully for valid offer periods and restrictions. Promo codes are valid only on our website.

    info

    Payment Options

    see options close

    DrLipp.com accepts payment from: Visa, Visa Debit, MasterCard, AMEX, Maestro Debit and Paypal.

    IMPORTANT. In order to keep your personal details safe and secure at all times, please do NOT send us any credit card information via email.

    info

    Safe Shopping Guarantee

    see options close

    Dr.Lipp wants to offer you a safe and fun online shopping experience! When placing an order online, your information is transmitted using Secure Sockets Layer (SSL) technology, an approved industry standard that is used by vendors to ensure the security of online business.

    To check the security of your connection, take a look at the lower corner of your browser window as you place your order. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and the server is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from “http” to “https.”

    info

    Packaging

    see options close

    Dr.Lipp thinks everyone deserves to feel special, so all our orders will be packaged in our very own branded Dr.Lipp outer card box which looks gorgeous. Every order will look like a gift, simply because you are soo special.

    info

    Order Confirmation

    see options close

    An order confirmation will appear as the final step in your order process. In addition, you’ll receive an email confirmation with an order number and summary of your fabulous new purchase! Get excited… Dr.Lipp is now on its way to you! Once your order has shipped, you’ll receive an additional email to confirm shipment of your order.

    info

    Order Cancellation

    see options close

    Once you receive an order confirmation by email, it means your order is being processed and can no longer be changed or cancelled.

    info

    Maximum Purchase Policy

    see options close

    The product and services available on our websites, including any samples, are for personal use only. As such, we reserve the right to limit per item order quantities to 21 units.