Free UK standard delivery on orders over £25

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    United Kingdom

    Royal Mail 2nd Class

    (2-3 DAYS) £3.50

    Free Royal Mail 2nd Class (2-3 days)

    orders over £25

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    Royal Mail International Tracked

    (5-7 days) £12.00

    Free Royal Mail International Tracked (5-7 days)

    orders over £48

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    USA & ROW

    USPS First Class Mail

    (3-5 days) $8.00

    Free USPS First Class Mail (3-5 days)

    orders over $25

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    Tracked Delivery DHL

    (2-3 days) £55.00


    Dr.Lipp is sure you will totally love your product, however we do understand if a product doesn’t work out and want to ensure the return process is as seamless as possible.

    Any duties/taxes on your order (depending on your delivery country) are the customer’s responsibility.

    Order Tracking

    No worries babes! You can track your order via the tracking number you receive once your order has been processed and shipped!

    Any Queries? 

    Email us at with any questions you have – doesn’t matter how large or small!


    Online purchase returns

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    If you wish to return a product for any reason, please do so within 30 days from the shipment date for a refund on the purchase price, minus shipping, handling, gift wrap, and other charges. Refunds will be credited to the original credit card or Paypal account used for payment. Purchases of sale items cannot be returned for a refund.

    Naturally, we cannot accept returns across used products or products not purchased directly online at To return items to, please follow these simple steps:

    Send the product back to us at the below address, with the original packaging if possible, and a note explaining your reason for a return. Please state your order number so we can process the return as quickly as possible.

    We recommend shipping your return with a service that provides tracking and insurance as we are not responsible for any packages lost in transit. All returns should be mailed to:

    17 Hanover Square
    W1S 1BN

    Your return will be processed promptly upon arrival, and we will send you a confirmation by email. Please allow 2-3 weeks from the shipping date for your account to be credited. Shipping and handling charges are not refundable.


    In Store Purchase return

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    If you purchased a product at one of our affiliated retailers, please return it to the location where it was purchased. Sorry, gorgeous, but we can only accept returns of products purchased at


    Questions or Comments?

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    Please feel free to contact us via email ( or phone at 0203 900 9263 if you have any questions or need help. We’re here for you!



    Everyday free shipping

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    Dr.Lipp offers FREE Standard Shipping to all UK orders over £25 and Free Tracked Mail on all USA & Canada orders over £48


    Offers and Promotion Codes

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    Dr.Lipp would love you to sign up for an account at and be part of our clan! If you sign up you’ll be amongst the first to try out any new products, receive invitations to special events, or hot news, and offers exclusive to Dr.Lipp subscribers.

    From time to time, Dr.Lipp would like to offer a special promotion. To take advantage of this, you’ll need to enter a Promo code in your Shopping Bag or during Checkout. Offer codes are case sensitive and should be entered exactly as they appear. Only one offer code may be used per online order.

    Please read the details associated with each promo code carefully for valid offer periods and restrictions. Promo codes are valid only on our website.


    Payment Options

    see options close accepts payment from: Visa, Visa Debit, MasterCard, AMEX, Maestro Debit and Paypal.

    IMPORTANT. In order to keep your personal details safe and secure at all times, please do NOT send us any credit card information via email.


    Safe Shopping Guarantee

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    Dr.Lipp wants to offer you a safe and fun online shopping experience! When placing an order online, your information is transmitted using Secure Sockets Layer (SSL) technology, an approved industry standard that is used by vendors to ensure the security of online business.

    To check the security of your connection, take a look at the lower corner of your browser window as you place your order. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and the server is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from “http” to “https.”



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    Dr.Lipp thinks everyone deserves to feel special, so all our orders will be packaged in our very own branded Dr.Lipp outer card box which looks gorgeous. Every order will look like a gift, simply because you are soo special.


    Order Confirmation

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    An order confirmation will appear as the final step in your order process. In addition, you’ll receive an email confirmation with an order number and summary of your fabulous new purchase! Get excited… Dr.Lipp is now on its way to you! Once your order has shipped, you’ll receive an additional email to confirm shipment of your order.


    Order Cancellation

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    Once you receive an order confirmation by email, it means your order is being processed and can no longer be changed or cancelled.


    Maximum Purchase Policy

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    The product and services available on our websites, including any samples, are for personal use only. As such, we reserve the right to limit per item order quantities to 21 units.